Privacy Policy for We Fix Windscreens

We Fix Windscreens respect your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit wefixwindscreens.com, contact us, request a quote or use our windscreen repair and replacement services.

1. Who we are

Business name: We Fix Windscreens
Website: wefixwindscreens.com
Business location: Maidstone, Kent, United Kingdom
Email: bobgtm41@gmail.com
Telephone: 07413 444 527

For data protection purposes, We Fix Windscreens is responsible for the personal information we collect and use.

2. Information we may collect

Depending on how you contact us or use our services, we may collect:

Your name
Telephone number
Email address
Vehicle registration number
Vehicle make and model
Postcode and service address
Details about your windscreen damage or requested service
Information contained in messages or enquiries you send to us
Details relating to your booking or service
Payment and transaction information where necessary

We may also collect technical information when you use our website, such as your IP address, browser type, device information and information about how you interact with our website.

3. How we collect your information

We may collect information when you:

Submit a quotation or contact form on our website
Call or text us
Email us
Request a windscreen repair or replacement
Book or purchase one of our services
Interact with our website
Contact us through an online advertising platform or other service

4. How we use your information

We may use your information to:

Respond to enquiries
Provide quotations
Arrange and provide windscreen repair or replacement services
Contact you regarding your booking or enquiry
Identify your vehicle and determine the appropriate service
Process payments
Maintain business and service records
Improve our website and services
Prevent fraud, misuse or security issues
Comply with legal and regulatory obligations

We will only use your personal information where we have a lawful basis for doing so under applicable data protection law.

5. Our lawful basis for processing

Depending on the circumstances, we may process your personal information because:

Contract: We need the information to provide a service you have requested or to take steps at your request before providing a service.

Legitimate interests: We may need to use information to operate and improve our business, respond to enquiries and maintain appropriate business records, provided this does not unfairly override your rights.

Legal obligation: We may process information where we are legally required to do so.

Consent: Where required, we may ask for your consent before processing your information for a particular purpose. You can withdraw consent at any time.

6. Sharing your information

We do not sell your personal information.

We may share information with trusted third parties where this is necessary to operate our business or provide our services. These may include:

Website and hosting providers
Website form providers
Payment providers
Email and communication providers
Advertising and analytics providers
IT and security providers
Professional advisers
Government authorities or law enforcement where legally required

We only share information where there is an appropriate reason and lawful basis for doing so.

7. Google Ads and analytics

We may use services such as Google Ads and website analytics tools to understand how visitors find and use our website and to measure the effectiveness of our advertising.

These services may use cookies or similar technologies.

Where non-essential cookies or similar technologies require consent, we will seek consent in accordance with applicable requirements.

The ICO states that non-essential cookies generally require user consent before they are placed on a user’s device.

8. Cookies

Our website may use cookies and similar technologies.

Some cookies may be necessary for the website to function.